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\title{Towards agent based content management}

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\author{Paolo Ciancarini}
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\institute{Dipartimento di Scienze dell'Informazione - Univ. of Bologna\\
\email{ciancarini@cs.unibo.it}\\ 
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\begin{abstract}
We sketch some ideas on the topic of content management systems.
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\section{Documents}
Documents are considered as mere carriers of information yet they show social, 
organizational, and cultural properties.
Think about a newspaper, or a scientific article: these are documents 
that are bult by and reflect complex processes.
Documents enable organizations and communities to form, develop, and maintain a sense of shared identity.

Electronic documents are also often seen as passive carriers of contents.
In fact, we can define an electronic document as the representation in 
some digital code of some content:

Passive document = content + representation

The representation can include some markup, that
is used by ``formatter programs'' like TeX to assign some rendering behavior 
to the document.
Passive documents have at least two facets:

\begin{itemize}
    \item The abstract view on content, which usually is decided by 
    the user (eg. WYSIWYG layout) but sometimes is decided by the 
    environment in which the document is read (cfr. HTML).
\item The ``concrete'' representation of a document is a more 
technical issue, typically based on a plethora of system-dependent codes.
\end{itemize}
    

\section{Content Management}
Content management is the process of 
tracking and managing a document end-to-end, 
from creation, to copyediting, to Web posting, to printing, to
archiving it.
Sometimes it is also called ``Multichannel publishing'' of digital
documents.
 
Several tools today available also provide 
collaborative authoring so that a group can work on a document 
in an efficient manner 
that avoids questions like "who's got the latest version?".
Also important is repository management 
for storing meta-data (such as indexes and fields) and managing users' 
interactions with the stored content through library services and workflows.
In fact, the core of a content management tool is the workflow process. 
After a user creates a document, 
to the editor to the Web developer. The workflow function follows 
the document through this process 
to ensure the content is accurate, 
reviewed and ready to be formatted and published. 




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